Last updated: January 2025
1. Introduction
LAZAGI INVESTMENTS HOLDING SL ('we', 'our', or 'us') is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Prestamos Rapidos — Lazagi mobile application and related services.
2. Information We Collect
2.1 Personal Information
We collect the following types of personal information from Colombian residents:
- Identity information (name, date of birth, Colombian national ID number)
- Contact information (email address, phone number, Colombian postal address)
- Financial information (Colombian bank account details, income, employment status)
- Credit information (credit history, credit score, payment behavior)
2.2 Technical Information
We automatically collect certain technical information when you use our app:
- Device information (device type, operating system, unique device identifiers)
- Usage data (app interactions, features used, time spent)
- Location data (with your consent)
- Log data (IP address, browser type, access times)
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our loan services
- To process loan applications and assess creditworthiness
- To communicate with you about your account and services
- To comply with legal and regulatory requirements
- To prevent fraud and ensure security
- To improve our services and develop new features
- To send you marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data based on the following legal grounds under Colombian data protection laws and GDPR:
- Contract performance: To facilitate loan applications and connect you with partner banks
- Legal obligation: To comply with Colombian financial regulations and anti-money laundering laws
- Legitimate interest: To assess credit risk and prevent fraud through our platform
- Consent: For marketing communications and optional features
5. Information Sharing and Disclosure
We may share your information with:
- Credit bureaus and financial institutions for credit assessment
- Payment processors and banking partners for transaction processing
- Regulatory authorities and law enforcement when required by law
- Service providers who assist us in operating our business
- Third parties with your explicit consent
6. Partner Banks
Prestamos Rapidos — Lazagi works in partnership with the following licensed financial institutions. We may share your personal information with these partner banks for loan processing, disbursement, and payment management:
6.1 Banco Comercial AV Villas S.A.
- Phone (Colombia): +57 01 8000 51 8000
- WhatsApp Contact: +57 317 435 5488
- Website: avvillas.com.co
6.2 Bancolombia S.A.
- Phone: +57 01800 09 12345
- Email: soportes@bancolombia.com.co
- Website: bancolombia.com
6.3 Banco de Bogotá S.A.
- Phone: +57 018000 518 877
- Email: defensoriadelcliente@bancodebogota.com.co
- Website: bancodebogota.com
These partner banks are bound by their own privacy policies and data protection obligations. We ensure that any data sharing with partner banks is done in compliance with applicable data protection laws and only for legitimate business purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection
- Incident response procedures
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:
- Account information: Until account closure plus 7 years
- Financial records: 10 years as required by Colombian banking regulations
- Marketing data: Until consent is withdrawn
- Technical logs: 2 years
9. Your Rights
Under Colombian data protection laws and GDPR, you have the following rights regarding your personal data:
- Right of access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent for marketing communications
10. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.
11. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your device settings.
12. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the 'Last updated' date. We encourage you to review this Privacy Policy periodically.
14. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: contact@lazagi-investments.biz
- Phone: +34604168790
- Address: Calle General Jauregi, 18 - Piso 2, 20003 Donostia-San Sebastián, Spain
15. Data Protection Officer
You can contact our Data Protection Officer directly at contact@lazagi-investments.biz for any privacy-related concerns or to exercise your data protection rights.